Thank you for visiting and shopping at EVAFRANCO.COM. The Following are the terms and conditions that constitute our Shipping Policy.

All Orders ship from 1704 Hooper Avenue. Los Angeles, CA 90021

As of June 26, 2020 we are only offering shipping services via UPS & DHL Domestic & International services for ensured tracking and delivery of all orders.

Domestic Shipping Policy

Shipment processing time

All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.
 

Shipment method

Estimated delivery time

Shipment cost

UPS Standard

3-5 business days

Free Shipping on Orders of $75+, otherwise rate depends on order weight & final destination address

UPS 2 Day

2 business days

Rate depends on order weight & final destination address

UPS Overnight *

1-2 business days

Rate depends on order weight & final destination address

 

* Overnight delivery is only available for orders with delivery addresses within the continental United States. 

Delivery delays can occasionally occur.

Shipment to P.O. boxes or APO/FPO addresses

EVAFRANCO.COM ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.
 

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes

EVAFRANCO.COM is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

EVAFRANCO.COM is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

We ship worldwide via UPS & DHL Services.  Service provider options and rates are available at checkout.

Shipment method

Estimated delivery time

Shipment cost

UPS/DHL Standard

5-7 business days

Rate depends on order weight & final destination address

UPS/DHL 2 Day

2-3 business days

Rate depends on order weight & final destination address

UPS/DHL Overnight *

1-2 business days

Rate depends on order weight & final destination address

 

Returns Policy 

Our Return & Refund Policy provides detailed information about options and procedures for returning your order.