Shipping Info
Thank you for visiting and shopping at EVAFRANCO.COM. The Following are the terms and conditions that constitute our Shipping Policy.
All Orders ship from 1509 Mission Street, South Pasadena, CA 91030
As of June 26, 2020 we are only offering shipping services via UPS & DHL Domestic & International services for ensured tracking and delivery of all orders.
Domestic Shipping Policy
Shipment processing time
All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
|
Shipment method |
Estimated delivery time |
Shipment cost |
|
UPS Standard |
3-5 business days |
Free Shipping on Orders of $275+, otherwise rate depends on order weight & final destination address |
|
UPS 2 Day |
2 business days |
Rate depends on order weight & final destination address |
|
UPS Overnight * |
1-2 business days |
Rate depends on order weight & final destination address |
* Overnight delivery is only available for orders with delivery addresses within the continental United States.
Delivery delays can occasionally occur.
Shipment to P.O. boxes or APO/FPO addresses
EVAFRANCO.COM ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes
EVAFRANCO.COM is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
EVAFRANCO.COM is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
International Shipping Policy
We ship worldwide via UPS & DHL Services. Service provider options and rates are available at checkout.
|
Shipment method |
Estimated delivery time |
Shipment cost |
|
UPS/DHL Standard |
5-7 business days |
Rate depends on order weight & final destination address |
|
UPS/DHL 2 Day |
2-3 business days |
Rate depends on order weight & final destination address |
|
UPS/DHL Overnight * |
1-2 business days |
Rate depends on order weight & final destination address |
Returns Policy
Our Return & Refund Policy provides detailed information about options and procedures for returning your order.