1. Print your pre-paid return label by visiting the ONLINE RETURNS link above. You will need your order number (ex. XXXXX) located on your packing slip, and your 5-digit, shipping address zip code or your email address. Follow the prompt questions to complete your return/exchange. After you complete the prompted questions, you’ll receive a confirmation email. Then, you’ll be able to print your return shipping label and send back to us.
2. Pack your item(s) and packaging slip inside the original box and affix the return shipping label to the outside of the box. Please remove all other labels on the box before sending.
3. Ship your package back by dropping off at your nearest USPS location. You can find your nearest USPS location HERE. Make sure to keep return tracking information for your records.
Please note, that if any merchandise is returned that is past 30 days from the date of receipt, or does not meet our return criteria, it will be shipped back to you. A $9.95 return fee applies to all returned orders.
OUR RETURN POLICY
Eva Franco ensures that your satisfaction with our product is always guaranteed. We know it is sometimes necessary to exchange or return an item.
Eva Franco gladly accepts returns on eligible items within 15 days of receiving your order. Items must be returned in the same condition as originally received: unworn, unwashed, and undamaged. Items MUST have original tags attached. Any items received outside of the 30-day window or in non-returnable condition will be shipped back to the customer. A $9.95 return fee applies to all returned orders.
PLEASE NOTE: All items marked "FINAL SALE" at time of purchase cannot be returned for a refund or store credit. If any merchandise purchased from our FINAL SALE category is returned, it will be shipped back to the customer. No exceptions will be made.
*SHIPPING ERRORS OR DAMAGES Return and Exchange Portal and select the 'Exchange through Customer Service' option. This ensures that your item will not be mistakenly shipped back to you if the warehouse is not aware that the item was received in a damaged condition.If your order is processed incorrectly or you receive damaged or defective item(s), please use our
Due to the processing requirements of our order and shipping management system, we cannot make any changes or additions to your order once it has been placed.
REFUNDS AND EXCHANGES
REFUNDSYour return will be processed within 10 business days* of receipt of your package. Once your return is processed, you will receive an email outlining the details of your return. If there is a refund due, a credit will be issued in the original form of payment or gift card, minus a $9.95 return fee. Refunds may take up to 10 business days to reflect on your credit card and/or PayPal account. Refunds from a purchase using a Eva Franco gift card will be refunded as a new Eva Franco gift card and emailed to the email address on file.
*Due to increased order volume, our processing time for refunds may be delayed.
To return or exchange your eligible items, head to our Return Center. Enter your order # and email associated with your purchase. Select the item you want to exchange and a new order will automatically be sent to us. Print your pre-paid exchange label and proceed with the return. We will ship out the replacement order as soon as we receive and accept the original item.
ITEMS PURCHASED AT 40% DISCOUNT OR MORE:
All items purchased with a discount of 40% or more can be returned within 30 days of receipt in exchange for a store gift card only.
ITEMS PURCHASED AT 60% DISCOUNT OR MORE:
All items purchased with a discount of 60% or more are final sale and cannot be returned or exchanged.
Archival Sale 60%
Final Sale, No return, No exchange
Discount 40% off or more
Exchange for gift card only
Tagged online with FINAL SALE
Final Sale, No return, No exchange
PRICE ADJUSTMENTSEva Franco gladly honors a one-time price adjustment on full-price merchandise purchased from www.evafranco.com, that has been permanently marked down within 14 days of purchase. Price adjustments do not apply to items purchased on sale, items purchased with a promotional discount, or items that have already been marked down at time of purchase.
PRICE MATCHINGEva Franco will match another approved retailer’s price on permanently marked-down, full-price merchandise only, within 14 days of purchase. Price matching does not apply toward any previously marked-down items, or any temporary discounted, promotional, or sale pricing. * Item in the same size and color must be in-stock and available for purchase on the retailer's website for price match. Must provide proof of pricing.
Eligible orders are able to process a return label at https://evafranco.com/a/return. We are not responsible for lost return packages and recommend that you insure and track your package. Customers are welcome to use their shipping method of choice; however, return shipping cost for a third-party shipping service is the responsibility of the customer and will not be reimbursed by our company. A $9.95 return fee applies to all orders, regardless of shipping method used.
Please ship all returns to:
We do not accept international returns at this time.
RETURN AND SHIPPING DELAYS
To file any shipping or delivery claims, please contact USPS.