Eva Franco ensures that your satisfaction with our product is always guaranteed. We know it is sometimes necessary to exchange or return an item.
Therefore, we want to make this process as easy as possible for you.
All returns must be made within 7 days of receive date. Each returned boxed item must have an Eva Franco return authorization number. To obtain a return authorization number, please contact customer service at 213-746-4776 or email at firstname.lastname@example.org
or go to https://evafranco.com/returns
Please have the following information ready when calling for return:
Upon agreement to accept goods for credit or exchange, your customer service representative will issue the RA number.
Returns will not be accepted without prior authorization. The return package should have the RMA number clearly marked on the outside of the package and shipped to the following address:
2100 E. 14th Street
Los Angeles, CA 90021
An item purchased as an exchange is considered a new purchase. Once the return item is received, the credit will be issued for the cost of the original item.
Sales items can only be exchanged.
We have no access to any credit card information on any online purchase. Therefore, your credit card information you used to purchase the product may be requested when issuing a credit back against a purchase.