Return Policy

-Click here to Initiate Return -


Eva Franco ensures that your satisfaction with our product is always guaranteed. We know it is sometimes necessary to exchange or return an item. 

Therefore, we want to make this process as easy as possible for you. 

Refund: We'll gladly accept eligible unworn, unwashed, and unaltered merchandise for return for a refund within 15 days of receipt.  

Exchange: All eligible items may be exchanged within 30 days of receipt. 



Sale items (in sale section of store)

Exchange only

Surprise Boxes

Exchange only

Discount >= 40%

Exchange only


Exchange only

Tagged online w final sale

Final Sale


Final Sale

Sale on Sale (special discount code)

Final Sale


To return or exchange your eligible items, head to our Return Center. Enter your order # and email associated with your purchase. Follow the prompt questions to complete your return/exchange. After you complete the prompted questions, you’ll receive a confirmation email. Then, you’ll be able to print your return shipping label and send back to us.


RETURN POLICY :  All eligible returns must be made within 15 days of receipt date. A $5.95 shipping charge will be deducted from your refund. Please note, shipping fees are non-refundable. Refund will be sent to your original form of payment.